Terms of purchase

Replacement & Refund Policy

Physical Print Products
We want you to be happy with your purchase. If your prints arrive damaged or differ from what was described, we’re here to help.

Reprints: If your order is faulty or arrives in poor condition, please contact us through our online shop. Be sure to include a photo of the issue along with your message. Once verified, we’ll gladly send a free replacement.


Refunds: If you prefer a full or partial refund due to damaged products or significant delivery delays, please reach out via our web shop. As with reprints, we’ll ask for supporting evidence (e.g. a photo of the issue). If your request is approved, your refund will be processed to the original payment method once we have recieved the products back to us.


Image Cropping: Before checkout, you’ll be asked to adjust and approve the image crop. Please double-check this step carefully, as we cannot make changes or offer refunds for cropping issues after payment. Since our production process is automated, these adjustments are final once confirmed.
 
Photo Downloads
Access: After your payment is confirmed, a high-resolution download link will appear in your account. These images are suitable for printing up to 8"x12".

Support: If you encounter any problems downloading your files, just let us know. We’ll issue a new download link, which will generate a ZIP file for your device.

Non-Refundable: Once a download has been accessed, it’s considered final and non-refundable. Since digital files can’t be returned, please ensure you’re satisfied with your chosen images before completing your purchase.
 
Please contact us within 14 days of receiving your order for any refund or replacement requests.

Your statutory rights remain unaffected.